Support & compliance
Grievance Redressal
How to raise a concern on StoxInsights, who handles it, and how we escalate — so resolution stays timely, transparent, and clear.
Last updated: 24 July 2026
1. Our commitment
We value your trust and are committed to addressing concerns or complaints promptly and transparently. StoxInsights is operated by BRB Plus AI Private Limited (“BRB”). Research on the platform is Powered by Finkhoz Roboadvisory Services Private Limited (“Finkhoz”), a SEBI-registered Research Analyst (Registration No. INH000022297).
2. Which team handles your grievance?
2.1 Platform or technical issues — BRB
Grievances related to the StoxInsights platform or technical issues (for example: account access, login, OTP, billing for platform access, charts, tools, Watchlist & Returns, app/website performance, or other technology issues) are fully handled by the BRB team.
2.2 Research issues — BRB first, then Finkhoz
Grievances related to research recommendations / Research Content (for example: a recommendation, Research Card, research communication, or related research concern) — Research on StoxInsights is Powered by Finkhoz — should first be sent to BRB. BRB will log and review the complaint and, where required, escalate it to the Finkhoz team as per the Finkhoz escalation matrix below.
3. How to reach us
You may contact BRB (first point of contact for StoxInsights) through:
- Email: support@stoxinsights.com
- Phone / WhatsApp: +918448697659
- Contact form: Contact Us
- Post (BRB registered office): Mahendra Enclave, Ghaziabad, C-4/A Shastri Nagar, Ghaziabad — 201002
We aim to provide a resolution within 21 working days from the date of receiving your complaint.
Please include your registered name, email or mobile, and a clear description of the issue. For research-related complaints, mention the recommendation / Research Card if available.
4. Escalation matrix — BRB Plus AI Private Limited
For StoxInsights platform / technical grievances, and as the first contact for research-related grievances:
| Designation | Contact person | Contact number | Email ID |
|---|---|---|---|
| Customer Care | Kuldip Gupta | +91 8448697659 | support@stoxinsights.com |
5. Escalation matrix — Finkhoz Roboadvisory Services Private Limited
Where a grievance relates to Research Services / Research Content and needs escalation beyond BRB’s first handling, it is escalated to Finkhoz. Key contacts based on escalation level (as published by Finkhoz):
| Designation | Contact person | Contact number | Email ID |
|---|---|---|---|
| Customer Care | Aman Shrivastava | 9811100309 | support@finkhoz.com |
| Head of Customer Care | Aman Shrivastava | 9811100309 | hodcs@finkhoz.com |
| Compliance Officer | Naman Chauhan | 9811003018 | compliance@finkhoz.com |
| Legal and Compliance Assistant | Naman Chauhan | 9811003018 | compliance@finkhoz.com |
| CEO | Manju Prajapat | 9811131010 | ceo@finkhoz.com |
| Principal Officer | Arpit Goel | 9810214611 | arpit.goel@finkhoz.com |
Finkhoz office address: 3rd Floor, SCO No-25, M3M Sector 113 Market, Dwarka Expressway, Gurugram — 122017
Finkhoz registered office (for written complaints to Finkhoz): 83A, Block G, Palam Vihar, Gurgaon, Haryana, 122017
Working hours: Monday–Friday, 10:00 AM – 6:00 PM
You may also review Finkhoz’s published grievance page at finkhoz.com/grievance-redressal.
6. Still not satisfied?
If your grievance remains unresolved even after contacting the authorities above:
- Raise your concern through SEBI’s SCORES portal (SEBI Complaints Redress System): https://scores.sebi.gov.in/
- Still dissatisfied? Proceed to Online Dispute Resolution (ODR): https://smartodr.in