Refunds and Cancellation Policy
Effective Date: 1 July 2025 | Last Updated: 1 July 2025
Policy Overview
At SuggestMeal, we maintain a strict No Refunds and No Cancellation policy for all paid subscriptions. This policy ensures we can maintain affordable pricing while providing high-quality personalized meal suggestion services.
All purchases are final upon completion of payment.
Our Policy Statement
Clear and Simple Terms
No Refunds:
- All payments made for SuggestMeal subscriptions are final and non-refundable
- This applies to both monthly (₹) and annual (₹) subscription plans
- No partial refunds will be provided under any circumstances
- No exceptions will be made for any reason, including technical issues, dissatisfaction, or non-usage
No Cancellations:
- Subscriptions cannot be cancelled once payment is processed
- You must complete your full subscription term (monthly or annual)
- No early termination options are available
- Subscription modifications or downgrades are not permitted
No Auto-Renewal:
- Subscriptions do not automatically renew
- Your service access ends when your subscription term expires
- You must manually purchase a new subscription to continue service
Why This Policy Exists
Enabling Affordable Pricing
Cost Structure:
Our no-refund, no-cancellation policy allows us to offer SuggestMeal at extremely affordable rates - just ₹ per month or ₹ per year. Processing refunds and cancellations would significantly increase our operational costs, which would force us to raise prices for all users.
Fair to All Users:
This policy ensures that all users pay the same low price and receive the same high-quality service without subsidizing refund processing costs.
Service Investment:
We invest heavily in AI technology, regional cuisine research, and personalized meal database creation. This policy allows us to continue improving the service for all users.
Before You Purchase
Make an Informed Decision
Take Full Advantage of Your Free Trial:
- -day complete access to all SuggestMeal features
- No credit card required for trial activation
- Full functionality - experience everything before buying
- Test with your family - see if the suggestions work for your household
- Try all meal types - breakfast, lunch, brunch, and dinner suggestions
- Evaluate recipe quality - review cooking instructions and authenticity
What to Test During Your Trial:
- Set up your complete preference profile
- Request multiple meal suggestions for each meal type
- Try cooking 2-3 suggested recipes
- Test the favorite dishes feature
- Evaluate if suggestions match your regional cuisine expectations
- Assess if dietary restrictions are properly handled
- Verify family-size portion recommendations
Questions to Ask Yourself:
- Do the meal suggestions match our family's taste preferences?
- Are the cooking instructions clear and practical?
- Do we find the regional cuisine suggestions authentic?
- Are dietary restrictions properly accommodated?
- Will this solve our daily "what to cook" problem?
- Is the service worth ₹/month or ₹/year for our family?
What Happens After Purchase
Your Subscription Terms
Immediate Access:
- Full service access begins immediately upon payment
- Your subscription term starts from the purchase date
- All features remain available for your entire subscription period
Service Guarantee:
- We guarantee service availability for your full subscription term
- Technical support throughout your subscription period
- Meal database access and daily suggestions as described
- Regular service updates and improvements
End of Subscription:
- Service access ends immediately when subscription expires
- No partial month credits or extensions
- Must purchase new subscription to continue service
- All user data is retained for 30 days in case you decide to renew
No Exceptions Policy
Situations Not Covered by Refunds
The following situations do not qualify for refunds or cancellations:
Personal Circumstances:
- Change in financial situation
- Moving to a different location
- Family size changes
- Dietary preference changes
- Loss of interest in cooking
Technical Issues:
- Internet connectivity problems
- Device compatibility issues
- Temporary service outages
- User error in accessing the service
Dissatisfaction:
- Not liking specific meal suggestions
- Preferring other cooking styles
- Finding recipes too complex or too simple
- Regional cuisine not matching personal expectations
Service Understanding:
- Misunderstanding service features
- Expecting different functionality
- Wanting different cuisine types than selected during setup
External Factors:
- Economic conditions
- Currency fluctuations
- Changes in local food availability
- Third-party payment processing issues
Payment Processing
Secure and Final Transactions
Payment Completion:
- All payments are processed through secure, encrypted payment gateways
- Payment confirmation indicates final acceptance of our terms
- No payment reversals or chargebacks will be honored
- Bank or payment processor fees are non-refundable
Currency and Pricing:
- All prices are final and include applicable taxes
- Currency conversion fees (if applicable) are non-refundable
- Price changes do not affect existing subscriptions
Customer Support
We're Here to Help (Within Policy Limits)
What We Can Help With:
- Technical assistance with accessing your account
- Guidance on using SuggestMeal features effectively
- Help with setting up preferences for better suggestions
- Clarification about service functionality
- Assistance with password resets and account access
What We Cannot Do:
- Process refunds or cancellations
- Modify subscription terms after purchase
- Provide credits for unused portions of subscriptions
- Make exceptions to this policy for any reason
Contact Information:
- Email: support@suggestmeal.com
- Response time: Within 48 hours
- We're committed to helping you get maximum value from your subscription
Alternative Solutions
Making the Most of Your Subscription
If You're Unhappy with the Service:
- Contact support for help optimizing your meal suggestions
- Update your preferences to better match your current needs
- Try different meal types or cooking styles within the app
- Use the favorites feature to save dishes you enjoy
- Give the service more time - taste preferences often develop over weeks
For Technical Issues:
- Contact support immediately for technical assistance
- We'll work quickly to resolve any service accessibility problems
- Most technical issues can be resolved within 24 hours
For Better Suggestions:
- Review and update your preference settings
- Try suggestions you might normally skip
- Ask support for tips on getting better personalized results
Legal Compliance
Policy Enforcement
Terms Integration:
This Refunds and Cancellation Policy is part of our Terms of Service and is legally binding upon purchase.
Consumer Rights:
This policy complies with applicable consumer protection laws in our jurisdiction while maintaining necessary business protections.
Policy Updates:
Any changes to this policy will be posted on our website and will apply only to future purchases, not existing subscriptions.
Acknowledgment
Your Agreement
By purchasing a SuggestMeal subscription, you acknowledge that:
- You have read and fully understand this Refunds and Cancellation Policy
- You agree to the no-refund, no-cancellation terms
- You have utilized the free trial to make an informed purchase decision
- You understand that all payments are final upon completion
- You accept responsibility for ensuring the service meets your needs before purchasing
Final Recommendation
Before You Buy
We Strongly Recommend:
- Complete the full -day free trial
- Test all features thoroughly with your family
- Cook at least 3-5 suggested recipes during the trial
- Ensure the service meets your expectations
- Read all terms and policies carefully
- Only purchase if you're completely satisfied with the trial experience
Remember: Your free trial gives you complete access to everything SuggestMeal offers. Use this time wisely to make the right decision for your family.
Contact Us
For questions about this policy (but not refund requests):
Please note: Contacting us will not result in exceptions to this policy, but we're happy to help you maximize your subscription value.
This Refunds and Cancellation Policy is effective as of the date listed above and applies to all SuggestMeal subscriptions.